c333 Privacy Policy
This document describes the policies we follow when collecting, using, storing, and protecting the personal information you provide on the c333 platform. Please read it carefully before using our services.
Introduction and Scope
Purpose of the Policy
c333 is an online gaming and betting platform operated for users in Bangladesh. The purpose of this Privacy Policy is to inform users about how and why their personal information is collected, where it is stored, and under what circumstances it may be shared with third parties. Our Terms and Conditions cover the overall terms of service use, while this policy is dedicated specifically to data protection.
By using our services through the c333 website, mobile application, or any other channel, you are considered to have automatically accepted the terms of this Privacy Policy. You must be at least 21 years of age, and you are requested to read this policy in full before providing any information.
Scope of the Policy
This Privacy Policy applies to all types of services provided through the c333 platform — including slot games, live casino, cricket betting, virtual casino, deposits, withdrawals, and all other transactions. This policy is limited to c333's own operations and does not apply to third-party websites or services.
Data Collection
Information We Collect
c333 may collect the following types of information:
- Identity Information: Full name, date of birth, National ID number (NID) or passport number.
- Contact Information: Mobile number, email address.
- Financial Information: bKash, Nagad, Rocket, or Upay account numbers and bank account details — for deposit and withdrawal purposes only.
- Gaming Activity Information: Bet history, win/loss records, preferred game categories, and transaction details.
- Technical Information: IP address, browser type, device information, cookie data, and session logs.
How Information Is Collected
c333 collects information through two main methods:
- Directly Provided Information: Information you provide yourself through account registration, identity verification (KYC), deposit and withdrawal forms, and support chat.
- Automatically Collected Information: Information automatically recorded through cookies, web beacons, and analytics tools while you use the website or app.
Data Usage
Purposes for Using Information
c333 uses collected information for the following purposes:
- Creating accounts, verifying identity, and maintaining services.
- Processing secure financial transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
- Preventing fraud, monitoring security, and detecting suspicious activity.
- Implementing our Responsible Gaming policy, which includes identifying unusual betting patterns.
- Providing customer support — resolving issues via live chat and email.
- Improving platform performance and reviewing user experience.
- Sending service-related notifications and transaction confirmation messages.
Marketing and Promotional Communications
c333 may notify you via SMS or email about relevant bonus offers, promotions, and platform updates. If you do not wish to receive such communications, you can unsubscribe through your account settings or by contacting the support team. However, transaction confirmation messages and security-related notifications will always be sent, as these are an essential part of the service.
Data Sharing and Disclosure
Disclosure to Third Parties
c333 may share your information with third parties in certain circumstances:
- Payment Processors: With payment service providers such as bKash, Nagad, Rocket, and Upay, solely for the purpose of completing financial transactions.
- Identity Verification Services: With authorised verification agencies to complete the KYC process.
- Technology Service Providers: With trusted providers of server hosting, data protection, and analytics services, who operate under strict confidentiality agreements.
- Legal Obligations: In response to a legal order or a request from a relevant authority.
c333 never sells your personal information to third parties for commercial purposes.
International Data Transfers
c333's technology infrastructure may operate on international servers. Even when data is transferred outside Bangladesh, we ensure that the relevant service providers maintain international data protection standards and use the data only for specified contractual purposes.
Data Security Measures
Technical Security
c333 uses several layers of security measures to protect your information:
- SSL Encryption: All data transmissions are encrypted using SSL (Secure Socket Layer) technology, making it nearly impossible for third parties to read the data.
- Access Controls: Only authorised personnel can access user information, and only for specific purposes.
- Firewall and Monitoring: Continuous network monitoring and cyber-attack prevention systems are kept active at all times.
- Two-Factor Verification (OTP): OTP verification is used as an additional security layer for logins and financial transactions.
Data Retention Period
c333 retains data for specified periods based on legal or business requirements. Even after an account is closed, certain information — particularly financial transaction records and identity verification documents — may be retained to meet legal obligations. Once no longer needed, data is securely deleted or anonymised.
Cookie Policy
Use of Cookies
Cookies are used on the c333 website and app — these are small text files stored in your browser. Cookies help us:
- Keep your login session active so you do not have to log in again each time.
- Remember your preferences and settings.
- Review platform performance and improve user experience.
- Detect fraud and unauthorised access.
You can disable cookies by changing your browser settings, but this may limit some functionality of the platform. Essential cookies (session cookies) are necessary to keep the service running.
User Rights
Your Rights Over Your Information
As a c333 user, you have the following rights:
- Right to Access: You can request to know what information is stored in your account.
- Right to Correction: You can request correction of inaccurate or incomplete information.
- Right to Deletion: In certain circumstances you can request that your information be deleted — however, some information may be required to be retained for legal or regulatory reasons.
- Right to Restrict Processing: You can stop receiving marketing messages or object to the use of your information for specific purposes.
To exercise these rights, please contact our support team. To learn more about us, you can visit the c333 About Us page.
Protection of Minors' Data
c333's services are strictly for individuals aged 21 and above. If a person opens an account using false information and is later found to be under 21, their account will be closed immediately and all associated data will be deleted. c333 never knowingly collects or processes personal information from minors.
Policy Changes and Amendments
Process for Policy Changes
c333 reserves the right to change, revise, or fully replace any part of this Privacy Policy at any time. If any significant changes are made, the update date on this page will be changed and registered users may be notified via email or SMS.
Continuing to use c333's services after any changes means you are considered to have automatically accepted the updated policy. We therefore recommend that you review this page regularly.
Relationship with Other Policies
This Privacy Policy is part of c333's overall legal framework. It complements our Terms and Conditions but does not replace them. If any inconsistency arises between the two documents on a particular matter, the relevant document will take precedence. We also recommend reading our Responsible Gaming Guidelines page to understand our policies on fair and responsible gaming.
Privacy-Related Contact
If you have any questions about this policy or any requests regarding your information, please contact our support team. We provide assistance in both Bengali and English, seven days a week, 24 hours a day.